August 8

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Live Chat: 5 Benefits to Increasing Customer Retention


For today’s consumers, customer service isn’t just nice — it’s expected. If you want to make the most of your relationship with your customers, you need to be there when they need you and give them a reason to come back again and again.

Live chat from  WatchThemLive makes customer service easier and more efficient than ever before, especially in industries where customer support can make or break the deal (like airlines or travel agencies). Here are five ways that live chat can help increase psychographic segmentation, as well as help grow your business overall.

1) Increase Conversions

By having a live chat on your website, you are allowing potential customers to ask questions and get answers in real-time.

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This can help increase conversions by providing the customer with the information they need to make a purchase.

2) Improve Customer Satisfaction

In our fast-paced world, customers want answers immediately. If they can’t find what they need on your website, they’ll move on to your competitor.

Live chat provides the opportunity for customers to get their questions answered quickly and easily, without having to pick up the phone or wait for an email response. This leads to happier customers who are more likely to purchase from you again in the future.

3) Help Sales Teams Close Deals Faster

Live chat allows sales representatives to engage with leads and customers in real time, which can help close deals faster. In addition, live chat can help increase customer satisfaction by providing immediate answers to questions and concerns.

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One study found that the number of questions a visitor asks before converting is an important indicator of their likelihood to buy. The more questions they ask, the more likely they are to convert. Providing a quick answer will make them feel like they’re getting their money’s worth and reduce the likelihood that they’ll walk away from your site without buying anything at all.

4) Reduce Support Tickets

By offering live chat on your website, you can reduce the number of support tickets that you receive. This is because customers will be able to get answers to their questions in real-time, without having to wait for a response from customer service.

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Plus, they don’t have to go through the trouble of creating an account and filling out any forms just to ask a question.

 

5) Improve User Adoption Rates

According to a study by ICMI, 67% of companies that have implemented live chat have seen an increase in user adoption rates. Why? Because live chat provides instant gratification. It’s fast, efficient, and easy to use for both customers and employees.

Conclusion

Businesses have tried many different strategies to bring in new customers and keep existing ones happy, but there’s one channel that’s seen explosive growth in the past decade – live chat! It helps businesses stay connected with their clients, even if those clients aren’t able to make it into the store in person. In this article, we discuss five benefits of live chat to help you decide if it’s the right choice for your business. We also provide some helpful tips on how to implement live chat so you get the most value out of it as possible!

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